Organizational behavior

A.A. 2020/2021
Crediti massimi
Ore totali
Obiettivi formativi
This course contributes to the general purposes of the MSc Management of human resources program by offering at the students theoretical and methodological tools to understand the impact that personal factors, group dynamics, and organizational characteristics have on human behavior at the workplace.
This course primarily focuses on the contributions of the psychological perspective to explain organizational behavior.
The first learning objective is to enhance knowledge of the main psycho-sociological theories that explain how people give meaning to their work environment and how the attributed meanings affect job attitudes and job performance both at individual and group levels. Therefore, it will be examined: how emotions, cognitive and social processes influence person perception and groups' decision-making; how personal and contextual resources enhance employee wellbeing and role performance; how workgroups function, and in which conditions their effectiveness can be improved or threatened, specifically within international contexts.
The second learning objective is to develop a critical understanding of the main strategies and methodologies of intervention that can promote employee engagement and create effective international teams.
The third learning objective is to increase the ability to base managerial decisions on the best available scientific evidence on how people think, perceive, and behave as well as on reflective practices. During the lectures, some case studies will be introduced to exercise students in setting and solving management problems by applying theoretical and methodological knowledge.
Risultati apprendimento attesi
At the end of this course, students should be able to:
- Describe the individual differences and explain their relationships with organizational behaviors.
- Explain the individual, social and organizational factors that can shape, and sometimes distort, perception, attribution of causes, judgment and decision making.
- Explain how the personal and situational factors can influence job attitudes and job performance.
- Analyze the structure and the properties of work groups and teams
- Explore the quality of the interaction and communication within groups (intragroup relationships) and between groups (intergroup relationships).
- Recognize the dynamics of international teams and plan strategies to promote collective work engagement.
- Mindfully apply theoretical and methodological models to evaluate the quality of working life, to formulate hypotheses on the antecedents of organizational problems (e.g. people disengagement, burnout, counterproductive behaviors, absenteeism) and to design action plans.
- Connect scientific evidence on Organizational Behavior with issues and decisions in HRM.
- Present their analysis in a proper format of a written report.
Programma e organizzazione didattica

Edizione unica

Terzo trimestre
In case of extension of the COVID-19 emergency, lessons will be online via ZOOM in synchronous mode, following the official schedule. During these lessons, the students will be connected, and they can interact with the professor. There will be the opportunity to deepen the topics, analyze cases, ask questions, work in groups.
Each lesson will be recorded and later available on ARIEL.
The program will be the same as written in the syllabus.
Updates, details, and further information will be available on ARIEL.
During the lessons, the following topics will be analyzed: a) The characteristics of organizational behavior as a field of study: the Input-Process-Outcome model; b) Perceiving, judging, making sense, making decisions at the workplace: the role of heuristics, biases, emotions, personal and contextual factors; c) How to de-bias judgments and decisions; d) Understanding, assessing and managing employee wellbeing and job performance within the old and new forms of work organization; e) Group processes and outcomes; f) Characteristics of effective international teams; g) Leadership and trust; h) Managing conflicts in organizations; i) The current ethical challenges in managing people at the workplace.
Preliminary knowledge of Human Resource management perspectives and practices is required.
Metodi didattici
Teaching methods will include small group problem-solving activities, based on case studies and reading of scientific papers, preparation of group projects, and their presentation to the class.
Materiale di riferimento
Textbook for non-attending and attending students:
Robbins S.P. & Judge T.A (2019). Organizational Behavior, Global Edition, 18/E. Pearson.
For attending students (at least 70% of classes), further information on the textbook and required readings will be provided at the beginning of the course.
Modalità di verifica dell’apprendimento e criteri di valutazione
The final exam is a written test with open questions aimed at evaluating: a) in-depth understanding of theoretical and methodological frameworks on individual-level and group-level organizational behavior; b) the ability to apply theoretical and methodological frameworks to analyze organizational/managerial problems and to hypothesize solutions; c) the ability to use the proper disciplinary language.
It lasts for 1 hour and 30 minutes.
Lezioni: 60 ore
Docente: Gilardi Silvia
Lunedì: 16,00 - 19,00 (appuntamento via email). Data l'emergenza sanitaria per COVID-19, sono disponibile anche per incontri a distanza, via Skype e via Zoom.
studio 11 - 2° piano palazzina nuova