Performance Management and Control Systems

The aim of the course is to illustrate the importance of performance management and the related control systems design in order to guarantee the success of a company. Performance Management Systems (PMSs) are crucial for strategy implementation and control.
At the end of the course student will be able to:
· gain knowledge about the role and functioning of performance management and control systems for a successful strategy;
· identify the variables for the design of the PMSs in order to monitor results, to assign financial responsibilities and to communicate to stakeholders;
· understand the different phases of Performance Management cycle and the related tools and techniques in order to influence people's behaviors and support strategy execution;
· apply tools and techniques for strategic control and performance measurement such as: key performance indicators (KPIs), performance evaluation, strategic profitability analysis, balanced scorecards, results-based incentive systems, etc.
· develop capacity to calculate KPIs (both financial and not financial indicators) and analyze the performance of a company, using also historical trends and benchmarking with peers and industry.

Undefined