Services for students with disabilities

CORONAVIRUS urgent measures: remote working is active

Pursuant to the Prime Minister's Decree of 8 March 2020 and Coronavirus: urgent measures for the university community, front-desk activity and the office Lab are closed until 3 April.

The Office is still active and all the activities have been replaced by electronic means of contact (telephone interviews, Skype, email, remote tutoring)

In case of problems and / or requests for support, please contact us at:
We will reply as soon as possible.

Support in taking exames

At this time of emergency, during which all exams are currently held remotely, it’s possible to arrange for special examination procedures. Students must submit their request sending an e-mail (10 days before exam) to the professor of the course and to our office: (in carbon copy).
Considering the subject of study and the certified difficulties of the student, our office will give all the information about personalized support, compensatory tools and dispensatory measures in accordance with the teacher.
Following, the suggested measures:

Oral examinations:

  • Partial exams: in this case request must be invoiced in advance to the professor, possibly at the beginning of the course
  • Conceptual maps/forms. To be used during examination, they shall be sent by e-mail at least 10 days before exam and then approved by teachers.
  • Presence of a tutor during exam: creation of a specific session, where professor, tutor and student will be present (this specific request must beforehand be shared with the office)
  • Subtitling (preferably through Skype), for students with hearing impairment
  • Written conversion of an oral exam: it is allowed if in accordance with specific proven certification (this request must be shared beforehand with the office)

Written examinations:

  • Additional time (up to 50%)
  • Partial exams (as previously indicated)
  • Conceptual maps/forms. To be used during examination, they shall be sent by e-mail at least 10 days before exam and then approved by teachers.
  • Calculator.
  • Speech synthesis/Reading tutor
  • Written exams on “paper”: chance to perform it by PC (using Onenote, word or excel depending on the type of the exam)
  • Oral conversion of a written exam: it is allowed if in accordance with specific proven certification (this request must be shared beforehand with the office)

Any further requests could be evaluated by the Ufficio Servizi per studenti con disabilità, available at the following  e-mail address:

The University provides support services to students with disabilities, to ensure their inclusion within the academic community.

Support services are granted for the entire duration of the student's academic career, including guidance, programme choice, admission tests and enrolment, up to graduation. We provide a range of customized services to be agreed upon request.

In the Laboratory Classroom of the Learning Disabilities Service, on via Festa del Perdono 3, computerized workstations are available upon reservation, with vocal synthesizers, printers, scanners, both for study and administration purposes.

Via Festa del Perdono 7

Office hours: Monday to Friday 9:00 am - 12:00 pm, by appointment only

Laboratory Classroom hours - Monday to Friday 9.00 am - 5.00 pm 

Telephone: 02 503 12366

Mandate for Disability
Leone Stefania

Services and resources

Prospective students can request individual counselling when choosing a programme or before enrolment. 

Early contact is highly recommended in order to gain a better knowledge of programmes and access conditions.

The service is available throughout the year, excluding the period August-October. You can set an interview with the staff to get:

  • all the information required for choosing a programme;
  • an overview of disabilities services;
  • information on admission procedures and the certificates to be submitted when applying for support and exemptions, as required by law;
Interview request

To access the service, write to specifying:

  • first and last name;
  • phone number (home and/or mobile);
  • subject of the meeting.

To enrol and use disabilities services, you must submit a valid certificate in compliance with applicable regulations (disability and / or handicap certificate pursuant to Law 104/92).

You will upload the certificate when registering for the admission test, specifying the support measures required (e.g. additional time, personal assistance, etc.), as indicated in the call for applications for each degree programme.

Please read the call carefully.

You can ask for:

  • Additional time
  • Support by a reading tutor during the test
  • Non-scientific calculator 
  • Personal services


Admission Test a.y. 2020/2021 – Conditional admission for candidates with disabilities having no revised certifications

Regarding the admission procedure for the academic year 2020/2021, candidates must present, within the deadlines set for every test, a valid certification of status of handicap under law 104/92 or of civil invalidity.
Anyway, candidates unable to obtain a revised certificate because of the measures adopted to counter the spread of Covid-19, can be conditionally accepted. Required and updated documents should be delivered in a second moment.
Please, read the admission call carefully in order to know the procedure concerning the delivery of certifications and the support measures can be required.



If you are admitted, you can complete enrolment procedures online, by uploading the certificate again. You will be automatically registered with the Disabilities Service.

After starting enrolment procedures, you should book an interview with service staff, to learn more about the services and how to apply.

Your interviewer will assess the certificate and agree with you the services to be provided.

To book an interview, write to, specifying:

  • first and last name;
  • phone number (home and/or mobile);

In order to arrange for special examination procedures, please send an email to your contact teacher specifying your requirements, and always copying in

If you want to agree on different study and exam preparation methods, please submit your request as early as possible, preferably at the beginning of classes. Given the specific nature of the services, we strongly recommend that you apply before the beginning of classes each academic year.

Submit your request

You should email your contact teacher (with a copy to at least 10 days before the exam to agree on the services to be provided based on the course and your needs.

Our disabilities services provide mobility solutions to help disabled students reach the university and take part in academic life.

Mobility services include:

  • Transport service
  • Accompanying service
  • Personal autonomy training for the blind and visually impaired

The transport service is provided by the University through minibuses with a driver. It is available upon request for students with severe motor and/or visual disabilities, after assessing the situation of each applicant. The service is provided 3 days a week.

To apply, send an email to at least 10 days in advance.

The e-mail must include a draft six-month attendance schedule with the associated transfers.

The accompanying service is for students with severe motor and/or visual disabilities or reduced autonomy in travel and orientation.

It can be requested either to move within university premises, or for short journeys to or from the nearby bus and subway stops.

This service can be scheduled following the welcome interview, after assessing the situation of each student and in line with available resources.  To apply, send an email to at least 10 days in advance. 

Practical classes

We provide practical orientation and mobility classes to help blind and visually impaired students to move around the university premises and on journeys to and from the University, through a specific agreement with the Istituto dei Ciechi in Milan. You must register for the service in advance, by sending an email to

Students with disabilities are entitled to preferential treatment by university libraries, such as extended loan period and texts in PDF format.


SensusAccess is a self-service solution that allows the conversion of documents and web page into a range of alternative formats. Users can choose different kind of output according to their needs:

  • Digital Braille
  • Audio file: MP3, audio-books (DAISY format)
  • E-books (EPUB, EPUB3 formats)

The service can also be used to remediate otherwise inaccessible documents such as image-only PDF files or scanned images into more accessible formats.
SensusAccess is intended for University of study of Milan students, lecturers and staff. Each user can connect through their academic e-mail.
The interface is user friendly. To have your document converted into an alternative, accessible format, follow the four easy steps below:

  1. Upload one or more files
  2. Choose the output format
  3. Send your request
  4. Check your e-mail inbox for the result. In case the resulting documents are too big to be returned as email attachments, they are returned as encoded download links known only to the requesting users.

Documents converted are deleted immediately once each conversion is completed. Resulting files stored temporarily on SensuAccess web server are kept for seven days, after which they are automatically deleted.

Access the service by clicking here: SensuAccess

Then, upload the documents you need to convert and choose the output format according to your necessities.

Terms of use

Use of the SensusAccess service is subject to the following terms and conditions:

  1. Users must use the service in accordance with any terms and conditions set out by the University of the study of Milan
  2. SensusAccess service must only be used for educational, learning and non-commercial purposes
  3. Users are responsible for safekeeping of the material made available which must be used in accordance with copyright legislation
  4. Users should not upload any personal and/or sensitive information.

Students with a certified disability equal to or greater than 66% and / or a handicap under Law 104/92 are exempted from university fees, and will only pay € 16 annually.

As such, they will be fully exempted from the second instalment of university fees with no need to submit the ISSE certificate (which is required for other benefits or services subject to family income and wealth).

Students with a disability lower than 66% will pay the first instalment of university fees, while the second instalment will be calculated based on the ISEE certificate. They can apply for a partial exemption from university fees, consisting of a reduction of the second instalment.

Students with a disability higher than 66% are entitled to supplements and subject to different requirements for access to some services for deserving students, such as:

  • canteen
  • accommodation in university residences and student apartments
  • need-based and merit scholarships, as well as regional DSU grants.

Access to the services is regulated by calls for applications, specifying requirements, deadlines and procedures.


A link to the guidelines of the National University Conference of Delegates for Disabilities and Specific Learning Disorders (SLD).

  • Rights, social integration and assistance for the disabled (Law 104/1992 and later modifications) 
  • Support measures in favor of people with severe handicaps (Law 162/1998 - modifications to Law 104/1992)
  • The right to work for the disabled (Law 68/1999)
  • Access for the disabled to IT tools (Law 4/2004 - Legge Stanca).