Services for students with disabilities

Please be informed that, with reference to Rector's Decree of 23 August 2021, and the provisions contained therein on waivers of in-person written/oral exam requirements (art. 2):

Students with disabilities holding a disability certificate pursuant to Law no. 104 of 1992 have the right to take exams remotely, provided they send an email to the lead instructor for the course and the disability office ( at least 10 days before the exam date.

You are not required to share the certificate with the instructor by email. The office will confirm your disability and waiver using the ordinary channels for disability accommodations and waivers.

Newly enrolled students with disabilities please contact us to book a welcome interview and create your personal file.

Remote support

The Office provides exclusively remote support (conferences via telephone, Microsoft Teams, or Skype, emails, and academic tutoring).

Any updates will be posted to this webpage.

Telephone office hours will be available according to the following schedule:

  • Mondays from 9:30 a.m. to 12:30 p.m.
  • Wednesdays from 9:30 a.m. to 12:30 p.m.
  • Fridays from 9:30 a.m. to 12:30 p.m.

Contact information: 02.503.12366

For any issues and/or requests for technical support, please write to you will receive a response and we will contact you.

Aptitude Interviews - Healthcare

Throughout the admission period, COSP (University Study and Career Guidance Service) - Disability and SLD Services Office - will invite students interested in any healthcare degree programme to book an aptitude interview. The Office may, if helpful, invite student liaisons from the student's chosen Degree Programme to the interview, to create an opportunity for the prospective student to get the information they need to make an informed choice for their academic career. The interview time will allow for the student to discuss the course structure, requirements, educational objectives, and the degree path in which they are interested.

Meetups on Skype - group conferences with tutors

We are launching a weekly Skype get-together to recreate the welcoming environment of our educational workshop. Once a week, a tutor will be available to all University students with disabilities.

Any interested student is welcome to write to us at Be sure to provide your Skype name. We will be happy to send you a meeting link.

The weekly meeting will be held on Thursdays from 4 to 5 p.m.

Exam Accommodations

During this phase in which the University made remote exam-taking available, exam accommodations may be requested. To place a request, students must write to their instructor at least ten days before the exam date, copying, and stating the special measures they are requesting.

The Office, working with the student’s Instructor, will then review the request based on the certificate submitted by the student. Please find below a list of special measures.

Recommended accommodations – which vary based on individual student needs – may include:

For any oral exams: 

  • Taking the exam in multiple parts (in such cases, the request must be sent to the instructor well in advance, before the course begins, or whilst course are still being held)
  • Mind maps / crib sheets. To be used during an exam, these must be approved in advance by the instructor, and therefore must be sent via email at least ten days before the exam.
  • For those needing the support of a tutor during the exam, there is an option to create an exam session with the instructor, tutor, and student all in attendance (this specific type of request must be initially reviewed by the office).
  • Use of subtitles (preferably on Skype) for students with hearing impairments
  • Written-exam option, available only where the request accords with the certificate as submitted (this request must be initially reviewed by the office)

For any written exams

  • Additional time (usually 50% more) to complete the exam
  • Taking the exam in multiple parts (as described above)
  • Mind maps / crib sheets. To be used during an exam, these must be approved in advance by the instructor, and therefore must be sent via email at least ten days before the exam.
  • Calculator
  • Use of speech synthesis / reading aloud by tutor
  • For any “paper” exams, a computer-based option (using One Note, Word, or Excel, as the exam type warrants).
  • Oral-exam option, available only where the request accords with the certificate as submitted (this request must be initially reviewed by the office)

Any other requests will be reviewed on a case-by-case basis by the office, which may be reached at

The University provides support services to students with disabilities, to ensure their inclusion within the academic community.

Support services are granted for the entire duration of the student's academic career, including guidance, programme choice, admission tests and enrolment, up to graduation. We provide a range of customized services to be agreed upon request.

In the Laboratory Classroom of the Learning Disabilities Service, on via Festa del Perdono 3, computerized workstations are available upon reservation, with speech synthesis devices, printers, scanners, both for study and administration purposes.

Via Festa del Perdono 7

Office hours: Monday to Friday 9:00 am - 12:00 pm, by appointment only

Laboratory Classroom hours - Monday to Friday 9.00 am - 5.00 pm 

Telephone: 02 503 12366

Mandate for Disability
Leone Stefania

Services and resources

Prospective students can request individual counselling when choosing a programme or before enrolment. 

Early contact is highly recommended in order to gain a better knowledge of programmes and access conditions.

The service is available throughout the year, excluding the period August-October. You can set an interview with the staff to get:

  • all the information required for choosing a programme;
  • an overview of disabilities services;
  • information on admission procedures and the certificates to be submitted when applying for support and exemptions, as required by law;
Interview request

To access the service, write to specifying:

  • first and last name;
  • phone number (home and/or mobile);
  • subject of the meeting.

To enrol and use disabilities services, you must submit a valid certificate in compliance with applicable regulations (disability and / or handicap certificate pursuant to Law 104/92).

You will upload the certificate when registering for the admission test, specifying the support measures required (e.g. additional time, personal assistance, etc.), as indicated in the call for applications for each degree programme.

Please read the call carefully.

You can ask for:

  • Additional time
  • Support by a reading tutor during the test
  • Non-scientific calculator 
  • Personal services


Admission Test a.y. 2020/2021 – Conditional admission for candidates with disabilities having no revised certifications

Regarding the admission procedure for the academic year 2020/2021, candidates must present, within the deadlines set for every test, a valid certification of status of handicap under law 104/92 or of civil invalidity.
Anyway, candidates unable to obtain a revised certificate because of the measures adopted to counter the spread of Covid-19, can be conditionally accepted. Required and updated documents should be delivered in a second moment.
Please, read the admission call carefully in order to know the procedure concerning the delivery of certifications and the support measures can be required.



If you are admitted, you can complete enrolment procedures online, by uploading the certificate again. You will be automatically registered with the Disabilities Service.

After starting enrolment procedures, you should book an interview with service staff, to learn more about the services and how to apply.

Your interviewer will assess the certificate and agree with you the services to be provided.

To book an interview, write to, specifying:

  • first and last name;
  • phone number (home and/or mobile);

In order to arrange for special examination procedures, please send an email to your contact teacher specifying your requirements, and always copying in

If you want to agree on different study and exam preparation methods, please submit your request as early as possible, preferably at the beginning of classes. Given the specific nature of the services, we strongly recommend that you apply before the beginning of classes each academic year.

Submit your request

You should email your contact teacher (with a copy to at least 10 days before the exam to agree on the services to be provided based on the course and your needs.

Our disabilities services provide mobility solutions to help disabled students reach the university and take part in academic life.

Mobility services include:

  • Transport service
  • Accompanying service
  • Personal autonomy training for the blind and visually impaired

The transport service is provided by the University through minibuses with a driver. It is available upon request for students with severe motor and/or visual disabilities, after assessing the situation of each applicant. The service is provided 3 days a week.

To apply, send an email to at least 10 days in advance.

The e-mail must include a draft six-month attendance schedule with the associated transfers.

The accompanying service is for students with severe motor and/or visual disabilities or reduced autonomy in travel and orientation.

It can be requested either to move within university premises, or for short journeys to or from the nearby bus and subway stops.

This service can be scheduled following the welcome interview, after assessing the situation of each student and in line with available resources.  To apply, send an email to at least 10 days in advance. 

Practical classes

We provide practical orientation and mobility classes to help blind and visually impaired students to move around the university premises and on journeys to and from the University, through a specific agreement with the Istituto dei Ciechi in Milan. You must register for the service in advance, by sending an email to

Students with disabilities are entitled to preferential treatment by university libraries, such as extended loan period and texts in PDF format.


SensusAccess is a self-service solution that allows the conversion of documents and web page into a range of alternative formats. Users can choose different kind of output according to their needs:

  • Digital Braille
  • Audio file: MP3, audio-books (DAISY format)
  • E-books (EPUB, EPUB3 formats)

The service can also be used to remediate otherwise inaccessible documents such as image-only PDF files or scanned images into more accessible formats.
SensusAccess is intended for University of study of Milan students, lecturers and staff. Each user can connect through their academic e-mail.
The interface is user friendly. To have your document converted into an alternative, accessible format, follow the four easy steps below:

  1. Upload one or more files
  2. Choose the output format
  3. Send your request
  4. Check your e-mail inbox for the result. In case the resulting documents are too big to be returned as email attachments, they are returned as encoded download links known only to the requesting users.

Documents converted are deleted immediately once each conversion is completed. Resulting files stored temporarily on SensuAccess web server are kept for seven days, after which they are automatically deleted.

Access the service by clicking here: SensuAccess

Then, upload the documents you need to convert and choose the output format according to your necessities.

Terms of use

Use of the SensusAccess service is subject to the following terms and conditions:

  1. Users must use the service in accordance with any terms and conditions set out by the University of the study of Milan
  2. SensusAccess service must only be used for educational, learning and non-commercial purposes
  3. Users are responsible for safekeeping of the material made available which must be used in accordance with copyright legislation
  4. Users should not upload any personal and/or sensitive information.

Students with a certified disability equal to or greater than 66% and / or a handicap under Law 104/92 are exempted from university fees, and will only pay € 16 annually.

As such, they will be fully exempted from the second instalment of university fees with no need to submit the ISSE certificate (which is required for other benefits or services subject to family income and wealth).

Students with a disability lower than 66% will pay the first instalment of university fees, while the second instalment will be calculated based on the ISEE certificate. They can apply for a partial exemption from university fees, consisting of a reduction of the second instalment.

Students with a disability higher than 66% are entitled to supplements and subject to different requirements for access to some services for deserving students, such as:

  • canteen
  • accommodation in university residences and student apartments
  • need-based and merit scholarships, as well as regional DSU grants.

Access to the services is regulated by calls for applications, specifying requirements, deadlines and procedures.


A link to the guidelines of the National University Conference of Delegates for Disabilities and Specific Learning Disorders (SLD).

  • Rights, social integration and assistance for the disabled (Law 104/1992 and later modifications) 
  • Support measures in favor of people with severe handicaps (Law 162/1998 - modifications to Law 104/1992)
  • The right to work for the disabled (Law 68/1999)
  • Access for the disabled to IT tools (Law 4/2004 - Legge Stanca).