Service Charter

• Out-of-court legal and advisory services
• Pre-litigation and litigation debt collection
• Legal fulfilments for teaching, research and related activities in the medical-health area
• Legal fulfilments for the direct recruitment of professors and researchers, and for additional places in postgraduate programmes in the medical-health area

• University structures and staff
• Professors and researchers
• Citizens
• Businesses and institutions

• User orientation desk
• Student Ombudsman
• Management of whistleblowing reports
• Specialised support to the Governing Bodies (Board of Directors, Academic Senate)
• Management of University-level framework agreements
• Student associations: registration and award of funding
• Registration of incoming documents and management of mailing services

• University offices and staff
• Research fellows, postdocs, PhD students
• Students
• Citizens
• Businesses and institutions
• Contractors, providers of goods and services

• User orientation desk
• Planning of needs – regulatory and legal support
• Management of negotiated procedures for the procurement of goods and services below EU threshold-value
• Management of competitive procedures above EU threshold-value
• Establishment and management of the list of service providers
• Direct awards (under €40,000 euros) – MePA online procedures below EU threshold-value – Agreements with CONSIP and ARIA Lombardia – Issuing of diplomas

• University offices and staff
• Graduates
• Institutions and economic operators
• Citizens

• User orientation desk
• Budget changes
• Payment and collection orders
• Register of legal entities
• U-gov help desk
• Institutional revenues
• Accounts payable
• Electronic invoicing
• Accounts receivable
• Credit collection
• Decentralized billing support
• Tax consultancy

• University structures and staff
• Graduates
• Businesses and institutions

• User orientation desk
• Design and review of study programmes
• Initial and periodic accreditation of Bachelor's and Master's programmes
• Establishment and accreditation of PhD programmes
• Establishment and accreditation of postgraduate schools
• Vocational master programmes
• Advanced courses
• Outbound student mobility
• Inbound student mobility
• International training projects and agreements

• Departments
• Academic boards and ad-hoc commissions
• Quality Assurance Board
• Academic offices
• PhD programme coordinators and Faculties of Instructors
• University staff
• Students, graduates, PhD and postgraduate students
• Affiliated organisations and institutions

• Division Secretariat
• Management of buildings included in lot B + S. Paolo Hospital (lot C) and via Beldiletto 1/3 (see layout)
• Buildings included in lot A and co-generation area (see layouts)
• Waste disposal
• Disinfestation service

• University structures and staff
• Graduates
• Businesses and institutions

• University portal management
• Unimia
• Standard service requests

• University structures and staff
• End users 

• Sportello di orientamento all’utenza
• Sviluppo di rapporti con altre università, enti di ricerca, aziende, venture capital per la realizzazione di programmi di Open Innovation
• Supporto alla tutela dei risultati della ricerca
• Supporto alla progettazione e organizzazione di attività divulgative rivolte alla cittadinanza

• Utenti interni
• Utenti esterni

• Sportello di orientamento all’utenza
• Servizi di "People Care"
• Corsi di formazione per il personale TAB
• Consulenza psicologica per la qualità della vita organizzativa
• Convenzioni e agevolazioni
• Firma Remota di Ateneo
• Lavoro Agile
• Reclutamento personale docente e ricercatore
• Reclutamento di personale tecnico, amministrativo e bibliotecario, collaboratori ed esperti linguistici, tecnologi e dirigenti a tempo indeterminato e determinato

• Personale docente e ricercatore
• Personale tecnico, amministrativo bibliotecario, C.E.L.
• Borsisti, assegnisti, dottorandi, specializzandi
• Responsabili delle strutture dell’Ateneo
• Collaboratori esterni
• Cittadini

• User orientation desk
• Performance cycle support
• Independent Evaluation Unit support
• Student survey management
• Divisional reporting
• University Quality Assurance (AVA) management
• Research project and data management and monitoring
• Open Science
• Iris/Air

• University structures, bodies and staff
• Students
• Professors and researchers
• Citizens
• Institutions, organizations and businesses

Student PR office

• Admissions 
• Support for international students
• Badge - Carta La Statale

Undergraduate student offices

• Academic career and administrative procedures
• Tuition and fees
• Fees and waivers
• Part-time enrolment
• Teacher bonus
• Tax simulator
• Student work
• Education incentive programmes
• Accommodation
• Scholarships and catering

Post-graduate programmes

• PhD Programmes
• Masters and advanced courses
• Post-graduate schools
• Teacher training (FOR24)
• State Board Exams

• Prospective students
• Students 
• Graduates

• User orientation desk
• Access to rooms and collections (consultation)
• Loan
• Interlibrary loan and document delivery
• User education
• Digital Library

• Institutional users
• University-affiliated users and institutions
• Authorized external users
• Libraries and documentation centres of Italian and foreign institutions
• Suppliers

• User orientation desk
• Opinions on insurance matters
• University insurance claim management (ex-student accident policy)
• Janitor service management
• Commission and supervision of outsourced services:
  • cleaning of University buildings and spaces
  • canteens, cafés and vending machines
  • surveillance
  • remote alarm system
• Management and allocation of University spaces, collection of asset and real estate data, keeping of technical certifications in the Building File
• Maintenance of applications for asset and real estate data management (FM Portal), archive management (building files)

• University structures, bodies and staff
• Prospective students
• Students
• Graduates, fellows, postdocs
• Citizens
• Businesses and institutions

• User orientation desk
• Review, writing, preliminary approval process, negotiation of research agreements based on national and international calls or otherwise
• Support for participating in research competitive procedures
• Management and support for the University's research competitive procedures 
• Advisory and specialist financial services for research project management  
• Negotiation of commissioned research agreements, advisory and training services
• Proprietary technology platforms 
  • COSPECTS
  • INDIGO
  • NOLIMITS
  • OMICS

• University structures and staff
• Fellows, postdocs, PhD students
• External researchers
• Businesses and institutions

• User orientation desk
• Meal voucher distribution to technical, administrative and library staff
• Employee payroll processing
• Issue of tax certificates (CU)
• Stipend processing (research grants and scholarships, PhDs, postgraduates)
• Self-employed payments
• People Care Services
• Training courses for technical, administrative and library staff

• University structures, bodies and staff
• Students
• Professors and researchers
• Citizens
• Institutions, organizations and businesses

• Guidance Services for Prospective and New Students
  • Information and guidance desk
  • Individual guidance interviews
  • Services for schools
  • Guidance events
• Post-Graduate Guidance and Placement Services  
   Services for students and graduates
  • Meetings, seminars and job orientation workshops
  • Career services
  • CV, internship and job postings online board - students and graduates
  • Meetings with companies at the University: 
  • Job Fair and recruiting days - students and graduates
     
• Post-Graduate Guidance and Placement Services  
   Services for businesses and institutions
  • CV, internship and job postings online board 
  • Meetings with companies at the University: Job Fair and recruiting days 
• Internship Office
  • Curricular internships (for students)
  • Extracurricular internships (for graduates)
  • Internships abroad
  • Internships and special projects in Italy and abroad
• Disability and SLD Services
  • Services for students with disabilities
  • Services for students with SLDs
  • User orientation desk
• Student Support Services
  • Counselling and learning support

• Prospective students and parents
• Students, high-school graduates and upcoming graduates 
• High-school teachers in charge of orientation programmes 
• Disabled students pursuant to Law 104/92
• Students with SLD certification pursuant to Law 170/2010
• Graduates and upcoming graduates
• Those holding Master's, PhD, or postgraduate degrees, within 12 months of graduation
• Organizations, institutions, businesses and associations 

• Computer-based tests and exams
• Online questionnaires
• Creation and management of course websites
• Design and management of Learning Management Systems (LMS), Content Management Systems (CMS) and web portals for innovative teaching and audio-video production
• Design, production and post-production of digital educational content
• Design and production of multimedia products and projects for teaching, research, communication and "Third Mission" purposes
• Design, set-up and recording of audio-video courses at the CTU TV and radio studio
• Training in innovative teaching methods and technologies and digital communication
• Computer skills assessment
• Design of online and blended degree programmes

• University offices
• Heads of study programmes
• Faculty
• Technical, administrative and library staff
• Students
• Academic Boards of all degree programmes

• English language tests and courses
• Tests and courses in Italian language for foreigners
• International language certifications
• Tests and courses in French, Spanish, German and US/British English
• Medical English courses
• International courses in Italian language and culture

• Students
• University staff 
• PhD students, fellows, researchers, visiting professors 
• Employees or students of affiliated institutions 
• External users

• Sportello di Orientamento all'utenza
• Sorveglianza Sanitaria
• Tutela Salute e maternità delle lavoratrici madri
• Denuncia Infortuni (personale non strutturato e docente)
• Supporto alla redazione del DUVRI
• Formazione base per la sicurezza sui luoghi di lavoro
• Formazione specifica per la sicurezza sui luoghi di lavoro
• Rilascio idoneità degli ambienti e delle postazioni di telelavoro

• Docenti
• Assegnisti, Borsisti, Dottorandi, Specializzandi
• Studenti
• Volontari frequentatori
• Personale TAB
• Personale C.E.L.
• Strutture universitarie

• reclamistudenti.unimi.it

For students only