Modules 1 and 2
1. The main psychological approaches to the study of communication.
2. The functions and components of the communication process.
3. Characteristics of verbal and non-verbal communication.
4. Understanding, communicating and managing emotions in the communication process.
5. Culture and communication.
6. Communication as a process to influence: persuasive communication.
7. Identifying and strategically managing psycho-traps in communication.
8. Communication skills: theory and technique of assertiveness, active listening, management of feedback and objections.
9. The main ways of miscommunication (ironic communication; lying communication, seductive communication) and pathological communication.
10. Cognitive styles, framing effect and communication.
11. Social communication of risk and danger.
12. Communication and optimism.
13. Communication and conflict dynamics: conflict management and negotiation strategies.
14. Communication processes and dynamics in the working groups: opportunities, obstacles to be prevented or managed.
15. Leadership styles.
16. Communication in organizations: functions, techniques, critical issues.
Prerequisites for admission
Prerequisites for admission are not required.
Teaching methods will be frontal lessons, case studies, videos, role-playing. Students will be involved in interactive sessions and exercises to understand concepts in depth and their implications. Out-class mini-tasks will be proposed to support learning.
Lotto, L. e Rumiati, R. (a cura di ) (2013). Introduzione alla psicologia della comunicazione. Seconda edizione. Bologna: Il Mulino.
Chapters: I, V, VI, VII, VIII, X, XIII, XIV
Anolli, A. (2012). Fondamenti di psicologia della comunicazione. Seconda edizione Bologna: Il Mulino.
Chapters: I, II, IV, V, VI, VII, VIII.
Suggested reading (not compulsory): Owen Hargie, editor, The Handbook of Communication skills, Routledge, London, 2006. Capitoli: II, III, IV, V, VI, VII, VIII, IX, X, XI, XII, XIII, XVI.
Assessment methods and Criteria
The exam is a written test composed of open questions and multiple-choice questions. It aims at verifying: a) knowledge of the main theoretical concepts and models that explain interpersonal, group and socio-organizational communication processes; b) the ability to illustrate the characteristics of the main ways of communication and their implications; c) the ability to recognize the cognitive, emotional, socio-cultural factors that influence the effectiveness of communication; d) the ability to properly use the specific language of the discipline.
The time available to complete the exam is 1 hour and 15 minutes. The maximum score achievable is 30. The minimum score to pass the exam is 18/30.