Psychology Applied to Social Relations, Communication and Group Dynamics

The course is aimed at providing students with knowledge concerning:
- the application of socio-anthropological theories to the observation and interpretation of health organisations;
- communication patterns between health professionals and patients, including gender and culture differences;
- the evaluation of health related issues based on the holistic bio-psycho-social model;
- the identification and application of theoretical models developed for the analysis, study and implementation of health behaviours in order to promote prevention and adaptive disease management;
- the facilitation of dyadic and group social interactions in the professional context;
- the effective management of the coordinator role, through the acquisition of the main intervention methodologies for the development of individuals, groups and organisations;
- work and organizational psychology models and methodological tools, enhance the skills and potential of individuals and groups in work and organisational fields;
- the acquisition of a systemic perspective that takes into account individual, relational and organizational variables involved in the structure of the work contexts;
- the adaptive management of work related stress and the prevention of risks in the workplace.

At the end of the course, the student must be able to:
- apply theoretical models developed for the analysis of interpersonal relationships to interactions in the professional context
- assess the determinants of the interpersonal relationship with particular reference to verbal and non-verbal communication within a multi-professional team, between operators and coordinators, between operational teams and administrative and decision-making organs, inside and outside the work setting;
- solve professional and relational problems in the intercultural perspective;
- evaluate interventions and problems in the health domain based on the holistic bio-psycho-social model
- analyse and solve problems related to stress and burnout in the professional team