Planning, Organisation, and Monitoring in Healthcare Organisations

A.Y. 2025/2026
6
Max ECTS
48
Overall hours
SSD
SECS-P/10
Language
Italian
Learning objectives
The course is aimed at providing students with knowledge about:
- systems and strategies for planning and controlling outcomes of the operating processes within public and private/private accredited healthcare structures;
- the relationships between planning and control systems and the concepts of effectiveness, efficiency and cost-effectiveness of public and private/private accredited healthcare structures;
- the organization of public, private/private accredited healthcare services, and their policies regarding human resource management;
- the national and regional legislation on inpatient and outpatient services management, specifically referring to accreditation and pricing;
- the contractual legislation and the use of appropriate tools to monitor assigned resources;
- the legislation governing reporting and management of clinical and professional-specific health records;
- the interconnection with other processes and/or structures/services for promoting process effectiveness;
- the underlying criteria and the technical tools that promote an effective human resource management;
- the management of the structure budget;
- the planning and control of service delivery;
- the concept of health organization and the areas of intervention of rehabilitation professionals;
- Clinical Governance (CG) and its evolution in the most recent health/regulatory contexts;
- the tools for applying CG and their application in the health area;
- the role of the Health Professions Manager (DPS) in the most recent organizational contexts;
- the critical assessment of the role of DPS in the application of CG tools;
- Company Quality Management System (SGQ) and the characteristics of the documentary apparatus;
- the main tools available for planning/verification/monitoring by the management in the health area.
Expected learning outcomes
At the end of the course, the student will be able to:
- understand planning and control systems and the results in the operating processes of healthcare structures;
- understand the systems and tools employed for planning and controlling, in the light of the institutional and management targets of the health structure;
- understand the relationships between planning and control systems and the concepts of effectiveness, efficiency and cost-effectiveness of the healthcare structure;
- identify the organisation patterns of health services and their human resources policies
Single course

This course cannot be attended as a single course. Please check our list of single courses to find the ones available for enrolment.

Course syllabus and organization

Single session

Responsible
Course syllabus
Prof. Federico Lega, prof.ssa Francesca Ferrè:
1.Hospitals: characteristics and elements of complexity
2.La Planning and Management Control: Logic and Purpose
3. Problems and design criteria: the traditional system
3.1 The articulation of corporate responsibilities
3.2 The Structure of Cost Accounting
3.3 The architecture of the budget system
3.4 The budget sheet: varied and unchanged resources
3.5 Reporting and management control
3.6 The role of the controller
3.7 The link with staff incentive and appraisal systems
4. Example of the planning and control process of a public health company
5. Towards integrated performance measurement systems

Prof. Claudio Trotti
Organizing to do clinical governance (GC)
1. The GC - definition, objectives and tools (indication of the latest NSP-RDPs in health);
2. The Director of Health Professions (DPS): definition and roles in the application of the GC
3. Evidence Based Health Care (EBHC) and departmental models in healthcare
Organizing to make quality
1 Quality management systems
2 Definition of quality, the three aspects of quality and the Plan-Do-Check-Act (PDCA) system
3 Accreditation and certification in healthcare
4 How to manage internal quality processes: document systems
5 Presentation of field experiences
Organize to measure
1 Systems for measuring and monitoring managerial activities
2 Activity Based Management (ABM) and the dashboard of management indicators

Prof.ssa Roberta Caligiuri
1. Basic design elements: operational management tools (Organizational Chart, Flow Chart, Gantt Chart, ...)
2. Working by processes: definition and construction methods. Practical exercise in defining a process and its representation.
3. Work by objectives and define indicators (examples and construction methods). Practical exercise in defining an objective and related indicators.
4. The tools for planning, controlling and reporting activities. Practical exercise in defining a planning or control or reporting tool.
5. Human Resources Management: Reception, Integration and Evaluation of New Hires and/or New Transferees, Performance Evaluation, Staff Training and Definition of Skills (Job Description)
6. The Directorate of Health Professions: organization and articulation starting from the Social and Health Business Organization Plan (POAS) up to the Organizational Document of Processes (DOP).

Prof. Federico Filippini
1. The resources allocated: Characteristics of the Structure and accreditation requirements; process management: health, operators,
budget and quality; Calculation of requirements
2. Contractual regulations: CCNL: rights and duties; Supplementary company contracts; The management of requests (holidays, permits, 104, leave, time recovery, mandatory and optional agg.to); working and service hours (contract to TP or PT); recognition of uniform dressing/undressing time; Physical fitness: limitations/prescriptions from MC
3. Governance of activities: QMS in everyday life: procedures, protocols, operating instructions; Task management tools: work plans; Personnel management tools: absence planning, management of unforeseen events, from preventive planning to daily monitoring; Performance Monitoring: Internal Reporting vs Management Control; Assignment of personnel to different types of activities: alternation as a tool for growth
4. Professionals' health records: Clinical, nursing and rehabilitation records; integration and digitalization; Conservation and archiving
Prerequisites for admission
No prior knowledge required
Teaching methods
The teaching includes 4 parts consisting of frontal classroom lessons, scheduled according to a timetable published on the ARIEL website of the master degree
Teaching Resources
- Slides and other material by the teacher- Lega F., Economics and Health Management: Sector, System, Companies, Protagonists, 3rd edition EGEA, 2023
- Lega F., Healthcare Economics and Management: Sector, System, Companies, Protagonists, EGEA, 2018.
- Pennini A., Barbieri G., The responsibilities of the coordinator of health professions 2/e, Mc Graw Hill, 2017.
- Calamandrei, Handbook of Management for Health Professions 4/e, Mc Graw Hill, 2015
Assessment methods and Criteria
The assessment of learning outcomes is carried out through a written exam composed of two parts: the first part refers to the module taught by Professors Lega and Ferrè, and the second part to the module taught by adjunct professors Caligiuri, Filippini, and Trotti.
The first part consists of a multiple-choice quiz with 31 questions, each with five possible answers and only one correct answer.
There is no penalty for unanswered or incorrect questions. The grade, expressed on a scale of 30, with the possibility of honors (cum laude), is based on the number of correct answers.
The second part also consists of a multiple-choice quiz with 30 questions, each with five possible answers and only one correct answer.
There is no penalty for unanswered or incorrect questions. The grade, expressed on a scale of 30, with the possibility of honors, is based on the number of correct answers.
The exam is unified for the integrated course, and the final grade (out of 30) is determined by the average of the two parts.
Each part of the exam has a time limit of 60 minutes.
Students may withdraw from the exam at any time and may review their exam by scheduling an appointment with the instructors.
There are no midterm exams or early exam sessions.
No study materials, notes, smartphones, or smartwatches are allowed during the exam.
Results will be published on the ARIEL webpage of the course, and grades will be officially recorded through the University's online system by the Chair of the Examination Board.
SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT - University credits: 6
Lessons: 48 hours
Professor(s)
Reception:
Weekly - plese write to [email protected]
Department of Scienze Biomediche per la Salute - Via Pascal 36