Business Process Engineering

The goal of the course is the study and design of Business Processes and of the role of information systems and technologies that support them. The course will focus on the analysis, design, and implementation of Business Processes, also discussing the issues of workflow management. A number of real case studies will be presented to students during the lectures to get them acquainted to the main organizational processes, fostering an applied knowledge on Business Process modeling.

The student is expected to acquire the following competences and knowledge:
· Capability of analyzing, modeling, and designing a business process.
· Understanding the role of workflow and process analysis in the context of Business Process Management (BPM).
· Master the basic principles of process and workflow analysis and management.
· Master the techniques and tools for process modeling and learn how to exploit them in the workflow management.