Groups Decision Making
A.Y. 2020/2021
Learning objectives
Organisational life is characterised by interactions between actors engaged in making decisions, solving problems, building new knowledge. In healthcare settings conflicts of different interests can occur and cause negative effects on multiprofessional groups' performance and people's well-being, depending on the management methods.
Negotiation is an important tool for changing conflict into a constructive experience. It is a joint decision making process between different actors who perceive incompatibility of goals, needs, values and in order to cope, it requires complex cognitive, emotional and social dynamics.
The course aims to analyse the psychosocial factors affecting the negotiation process in healthcare settings and reaching an agreement.
Negotiation is an important tool for changing conflict into a constructive experience. It is a joint decision making process between different actors who perceive incompatibility of goals, needs, values and in order to cope, it requires complex cognitive, emotional and social dynamics.
The course aims to analyse the psychosocial factors affecting the negotiation process in healthcare settings and reaching an agreement.
Expected learning outcomes
At the end of the course the student will be able:
- to knowl the psychological theories about social conflicts and the cognitive, emotional, social processes affecting the conflict constructive management or the escalation;
- to analyse and interpret organisational conflicts among healthcare operators and in the patient-operator relationship;
- to apply integrative strategies in conflict management
- to knowl the psychological theories about social conflicts and the cognitive, emotional, social processes affecting the conflict constructive management or the escalation;
- to analyse and interpret organisational conflicts among healthcare operators and in the patient-operator relationship;
- to apply integrative strategies in conflict management
Lesson period: First semester
Assessment methods: Esame
Assessment result: voto verbalizzato in trentesimi
Single course
This course cannot be attended as a single course. Please check our list of single courses to find the ones available for enrolment.
Course syllabus and organization
Single session
Responsible
Didactic Activity will be offered by Microsoft Teams. All classes can be followed both synchronously based (based on the second semester schedule) and asynchronously because all Lecture will be recorded and let available to students on the same platform.
In any case, the synchronous mode is preferable and strongly recommended as it allows the active participation of students through the formulation of questions and the discussion of the topics covered.
If National Regulation and University of Milan regulations, concerning social distancing, allow it, 50% of the Lessons will be held in person and simultaneously transmitted online.
Participation in face-to-face lessons will be voluntary and strongly recommended.
In any case, the synchronous mode is preferable and strongly recommended as it allows the active participation of students through the formulation of questions and the discussion of the topics covered.
If National Regulation and University of Milan regulations, concerning social distancing, allow it, 50% of the Lessons will be held in person and simultaneously transmitted online.
Participation in face-to-face lessons will be voluntary and strongly recommended.
Course syllabus
Students attending at least 80% of the hours.
The topics will be: ORGANIZATIONAL CONFLICTS (what is conflict; types of conflict; the sources of the organizational conflict; strategies for managing conflicts; psycho-social dynamics that intensify the conflict. NEGOTIATION AS A STRATEGY FOR CONFLICT MANAGEMENT (the phases of the negotiation process; negotiation dynamics: socio-cognitive and emotional processes; negotiation strategies and tactics; the role of the manager as mediator; conflict management and organizational climate; conflict and work-related stress)
For each of these topics, interactive activities will be proposed during classes, with the aim of developing the ability to recognize and apply theoretical concepts to real situations.
Students attending less than 80% of the hours.
The topics are the same indicated above and are all related to parts of the text and material provided by the teacher on the ARIEL website of the course.
The topics will be: ORGANIZATIONAL CONFLICTS (what is conflict; types of conflict; the sources of the organizational conflict; strategies for managing conflicts; psycho-social dynamics that intensify the conflict. NEGOTIATION AS A STRATEGY FOR CONFLICT MANAGEMENT (the phases of the negotiation process; negotiation dynamics: socio-cognitive and emotional processes; negotiation strategies and tactics; the role of the manager as mediator; conflict management and organizational climate; conflict and work-related stress)
For each of these topics, interactive activities will be proposed during classes, with the aim of developing the ability to recognize and apply theoretical concepts to real situations.
Students attending less than 80% of the hours.
The topics are the same indicated above and are all related to parts of the text and material provided by the teacher on the ARIEL website of the course.
Prerequisites for admission
No prior knowledge is required.
Teaching methods
Lectures will be accompanied by exercises, group work and time for reflection and collective discussion.
Teaching Resources
1. Arielli, E. e Scotto G. (2003). Conflitti e mediazione. Bruno Mondadori editore, Milano2. Rumiati, R., Pietrosi, D. (2001). La negoziazione. Raffaello Cortina Editore, Milano.3. Materiale didattico (articoli e capitoli di approfondimento) reso disponibile sul sito ARIEL del corso
I non frequentanti dovranno inoltre portare un testo a scelta tra:· Sclavi, M, (2003). Arte di ascoltare e mondi possibili. Bruno Mondatori editore, Milano.· Shapiro Fisher R., Shapiro D. (2012). Il negoziato emotivo. Corbaccio, Milano.
- - - - - - - - - - -
1. Arielli, E. e Scotto G. (2003). Conflitti e mediazione. Bruno Mondadori editore, Milano2. Rumiati, R., Pietrosi, D. (2001). La negoziazione. Raffaello Cortina Editore, Milano.
3. Educational material (articles and in-depth chapters) available on the course ARIEL website.
Students who will attend less than 80% of the hours will also have to chose and study one of the following texts:
· Sclavi, M, (2003). Arte di ascoltare e mondi possibili. Bruno Mondatori editore, Milano.· Shapiro Fisher R., Shapiro D. (2012). Il negoziato emotivo. Corbaccio, Milano.
I non frequentanti dovranno inoltre portare un testo a scelta tra:· Sclavi, M, (2003). Arte di ascoltare e mondi possibili. Bruno Mondatori editore, Milano.· Shapiro Fisher R., Shapiro D. (2012). Il negoziato emotivo. Corbaccio, Milano.
- - - - - - - - - - -
1. Arielli, E. e Scotto G. (2003). Conflitti e mediazione. Bruno Mondadori editore, Milano2. Rumiati, R., Pietrosi, D. (2001). La negoziazione. Raffaello Cortina Editore, Milano.
3. Educational material (articles and in-depth chapters) available on the course ARIEL website.
Students who will attend less than 80% of the hours will also have to chose and study one of the following texts:
· Sclavi, M, (2003). Arte di ascoltare e mondi possibili. Bruno Mondatori editore, Milano.· Shapiro Fisher R., Shapiro D. (2012). Il negoziato emotivo. Corbaccio, Milano.
Assessment methods and Criteria
Given the interactive nature of the course, which includes exercises, case studies, testimonials and group work, it is essential to attend regularly and at least 80% of the hours.
Occasional attendance is not recommended because the course plans to work together as a stable group of students during classes.
Students attending at least 80% of the hours: the examination procedures will be defined with the group itself, in an exclusive session at the end of the course.
Students attending less than 80% of the hours: compulsory written test consisting of 4 open questions to be answered in 90 minutes:
· 3 open questions aim at verifying the knowledge and understanding of the main conceptual models that explain the theoretical processes underlying the conflict and negotiation processes.
· 1 open question intends to verify the ability to consciously and critically use the theoretical bases in order to analyze concrete conflict situations or negotiations and to hypothesize intervention plans.
The list of all possible exam questions will be published on the ARIEL website at the end of the course.
Up to a maximum of 7.5 points is awarded for each of the questions: criteria to assign scores include a) the correctness and completeness of the answer, b) the use of the specialist language of the discipline and c) the use of the ability to apply the learned knowledge critically.
The ability to use the specific disciplinary language appropriately and rigorously will also be evaluated.
The overall test results will be published on the ARIEL website of the course.
Occasional attendance is not recommended because the course plans to work together as a stable group of students during classes.
Students attending at least 80% of the hours: the examination procedures will be defined with the group itself, in an exclusive session at the end of the course.
Students attending less than 80% of the hours: compulsory written test consisting of 4 open questions to be answered in 90 minutes:
· 3 open questions aim at verifying the knowledge and understanding of the main conceptual models that explain the theoretical processes underlying the conflict and negotiation processes.
· 1 open question intends to verify the ability to consciously and critically use the theoretical bases in order to analyze concrete conflict situations or negotiations and to hypothesize intervention plans.
The list of all possible exam questions will be published on the ARIEL website at the end of the course.
Up to a maximum of 7.5 points is awarded for each of the questions: criteria to assign scores include a) the correctness and completeness of the answer, b) the use of the specialist language of the discipline and c) the use of the ability to apply the learned knowledge critically.
The ability to use the specific disciplinary language appropriately and rigorously will also be evaluated.
The overall test results will be published on the ARIEL website of the course.
M-PSI/05 - SOCIAL PSYCHOLOGY - University credits: 9
Lessons: 60 hours
Professor:
Guglielmetti Chiara
Professor(s)
Reception:
Monday 2.30PM 5.30PM (on request, write an email)
Teams or, on request, Room 1 (Building AULA 11-12) second floor, Via Conservatorio 7 Milano