E-Government and Change Management
A.Y. 2021/2022
Learning objectives
Digital government (also called: electronic government or eGovernment) uses information and communication technologies (ICTs) as a fundamental operating lever, but at the same time requires a considerable organizational effort from public administrations. The design of the technologies and the design of the organizations are therefore progressively converging, until they become almost the same thing.
The course basically assumes that eGovernment cannot be considered as distinct from the organizational and management problems that public administrations have to address. For this reason, the study program offers some interpretive lenses trends that characterize the implementation of eGovernment in Italy and in other national contexts, with the warning that it is not possible to formulate forecasts or propose ""models"" universally valid. Technology offers interesting opportunities to administrations and recipients of public services, but it is the organizational and managerial system that must grasp them.
The course basically assumes that eGovernment cannot be considered as distinct from the organizational and management problems that public administrations have to address. For this reason, the study program offers some interpretive lenses trends that characterize the implementation of eGovernment in Italy and in other national contexts, with the warning that it is not possible to formulate forecasts or propose ""models"" universally valid. Technology offers interesting opportunities to administrations and recipients of public services, but it is the organizational and managerial system that must grasp them.
Expected learning outcomes
The course illustrates the main theories that - once applied to public administrations - offer conceptual tools useful for the explanation, exploration and assessment of organizational change at different levels. At the end of the course students will be able to use key concepts and related theories within the modernist, symbolic and post-modern perspectives. They will also have a clear understanding of the organizational implications of eGovernment and its main applications..
Lesson period: Second trimester
Assessment methods: Esame
Assessment result: voto verbalizzato in trentesimi
Single course
This course cannot be attended as a single course. Please check our list of single courses to find the ones available for enrolment.
Course syllabus and organization
Single session
Responsible
Lesson period
Second trimester
During the "COVID-19 state of emergency", course lessons will be issued online. The twice-weekly online classes will be streamed on the MS-Teams platform according to the timetable indicated in the SPES Faculty calendar.
Full audio/video recordings will be available for the synchronous and asynchronous use of those students unable to attend.
Information on the methods and criteria for in-person tutorials, which require the student to download and use a special app to arrange their personal class with the tutor, will be published on the Ariel course pages, as will the course material, reading list and any other information and/or updates to same.
N.B. due to the uncertainty and unpredictability of the situation at hand, the course structure - in particular, the scheduling of lessons and exams - could be subject to change at any moment. Accordingly, the student should diligently check their customary information sources to ensure the continuity of their learning endeavour.
Full audio/video recordings will be available for the synchronous and asynchronous use of those students unable to attend.
Information on the methods and criteria for in-person tutorials, which require the student to download and use a special app to arrange their personal class with the tutor, will be published on the Ariel course pages, as will the course material, reading list and any other information and/or updates to same.
N.B. due to the uncertainty and unpredictability of the situation at hand, the course structure - in particular, the scheduling of lessons and exams - could be subject to change at any moment. Accordingly, the student should diligently check their customary information sources to ensure the continuity of their learning endeavour.
Course syllabus
The first half of the course will:
- present a holistic picture of the basic elements of complex organisations;
- illustrate the relationship between organisation and environment, and the general principles that underpin organisational design;
- examine the approach of Italian public administrations' to organisational change.
The second half of the course will:
- illustrate the key issues of organisational change and the management of information technologies;
- study the digital government (e-government) and the public services co-production strategies of the Italian public administrations, as well as describe the possible approaches to the assessment of the results.
- present a holistic picture of the basic elements of complex organisations;
- illustrate the relationship between organisation and environment, and the general principles that underpin organisational design;
- examine the approach of Italian public administrations' to organisational change.
The second half of the course will:
- illustrate the key issues of organisational change and the management of information technologies;
- study the digital government (e-government) and the public services co-production strategies of the Italian public administrations, as well as describe the possible approaches to the assessment of the results.
Prerequisites for admission
The course is open to students who have no previous knowledge of the subject.
Teaching methods
Teaching methods:
· Lectures
· Discussions
· Individual presentations prepared by the students.
· Lectures
· Discussions
· Individual presentations prepared by the students.
Teaching Resources
The texts for the preparation of the exam are the following:
1) M. J. Hatch (2013) "Teoria dell'organizzazione", il Mulino, Bologna. The following parts should be omitted: chap. 2, chap. 6, chap. 7 and chap. 10.
2) AgID (2018). "Artificial Intelligence al servizio del cittadino", Roma: AgID. Freely downloadable by connecting to: https://ia.italia.it/assets/librobianco.pdf (study the complete work)
3) The diagrams projected in class (available on the Ariel online platform).
Text recommended for students who wish to develop their knowledge, also in view of a possible thesis assignment:
R. Albano, Y. Curzi, T.M. Fabbri. 2016 (or subsequent editions). "Organizzazione: parole chiave". Torino: Giappichelli.
N.B. For the purpose of passing the written exam, the aforementioned text is NOT to be prepared.
1) M. J. Hatch (2013) "Teoria dell'organizzazione", il Mulino, Bologna. The following parts should be omitted: chap. 2, chap. 6, chap. 7 and chap. 10.
2) AgID (2018). "Artificial Intelligence al servizio del cittadino", Roma: AgID. Freely downloadable by connecting to: https://ia.italia.it/assets/librobianco.pdf (study the complete work)
3) The diagrams projected in class (available on the Ariel online platform).
Text recommended for students who wish to develop their knowledge, also in view of a possible thesis assignment:
R. Albano, Y. Curzi, T.M. Fabbri. 2016 (or subsequent editions). "Organizzazione: parole chiave". Torino: Giappichelli.
N.B. For the purpose of passing the written exam, the aforementioned text is NOT to be prepared.
Assessment methods and Criteria
As a rule, exams are usually held in person. If, for any reason, that method is deemed impracticable, the tutor will inform the student via the Ariel website of the method (in-person or online) and the format (written or oral) of the relative exam.
Written exam of 1-hour duration to test the student's knowledge of the topics dealt with in the course and the correct use of terminology in their responses.
The exam consists of three open-answer questions, two on the subjects addressed in the volume by M.J. Hatch and the other on the themes addressed in the AgID report (available at: https://ia.italia.it/assets/librobianco.pdf).
Written exam of 1-hour duration to test the student's knowledge of the topics dealt with in the course and the correct use of terminology in their responses.
The exam consists of three open-answer questions, two on the subjects addressed in the volume by M.J. Hatch and the other on the themes addressed in the AgID report (available at: https://ia.italia.it/assets/librobianco.pdf).
SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT - University credits: 6
Lessons: 40 hours
Professor:
Sorrentino Maddalena
Professor(s)
Reception:
Wednesday 15:00-18:00 (in presence or via Teams). Please send an e-mail.