Psycology of Interactions in Healthcare Work Teams

A.Y. 2021/2022
Overall hours
Learning objectives
The course aims to provide students with the theoretical and methodological tools useful to the development of those soft skills which concerne the ability to stay and work in a group. The cognitive and psychosocial processes underlying the functioning, perceptual distortions and intra and inter-group dynamics will be illustrated. Particular attention will be devoted, reguarding healthcare contexts, to the analysis and interpretation of the cognitive, communicative and social dynamics that can influence social interactions in interprofessional relationships, with colleagues and with users/patients and their families.
Expected learning outcomes
At the end of the course the student will be able to apply both the conceptual and the operational knowledge acquired, using independent self-assessment skills and the proper skills while operating in the different working contexts.
Course syllabus and organization

Single session

Lesson period
First trimester
Course syllabus
Students attending at least 75% of the synchronous hours.
The topics will be: the group and its structure, norms and organizational culture, leadership, effectiveness and productivity in groups, decision-making processes in groups, social identity and categorization, management of interpersonal and intergroup conflicts . Finally, the theme of the meeting will be addressed as a working tool.
For each of these topics, interactive activities will be proposed during classes, with the aim of developing the ability to recognize and apply theoretical concepts to real situations.

Students attending less than 75% of the hours.
The topics are the same indicated above and are all related to parts of the text and material provided by the teacher on the ARIEL website of the course.
Prerequisites for admission
No prior knowledge is required.
Teaching methods
Lectures are accompanied by activities that promote active learning, such as discussions and exercises (simulations, role playing, etc.). For this purpose some materials will be used (cases, videos, etc.), which will be purposely prepared and / or created collectively.
These learning methods make it particularly important to attend classes frequently.
Teaching Resources
Studying the following materials is COMPULSORY for all of the students, regardless of the percentage of attendance:
1) Malaguti, D. Fare squadra. Psicologia dei gruppi di lavoro. Il Mulino. Bologna. SECONDA EDIZIONE 2018
The text costs 19 euros and, although the previous edition is very similar, the edition indicated here in the bibliography is different because of the cases reported and because of a deeper study of some relevant and current issues.
2) Educational material (articles and in-depth chapters) available on the course ARIEL website.
3) The slides of the lectures (available on ARIEL)

that will be updated gradually.
Assessment methods and Criteria
Students attending at least 75% of the hours: given the interactive nature of the course, the examination procedures will be defined with the group itself, in an exclusive session at the end of the course.

Students attending less than 75% of the hours: written test consisting of 4 open questions to be answered in 75 minutes:
· 3 open questions aim at verifying the knowledge and understanding of the main conceptual models that explain the psychosocial processes in groups.
· 1 open question intends to verify the ability to consciously and critically use the theoretical bases in order to analyze concrete group situations.
Up to a maximum of 7 points is awarded for each of the first 3 questions and up to a maximum of 9 ponts for the fourth question: criteria to assign scores include a) the correctness and completeness of the answer, b) the use of the specialist language of the discipline and c) the use of the ability to apply the learned knowledge critically.
The ability to use the specific disciplinary language appropriately and rigorously will also be evaluated.
The overall test results will be published on the ARIEL website of the course.
M-PSI/05 - SOCIAL PSYCHOLOGY - University credits: 6
Lessons: 40 hours