Health Services Management and Operations

A.Y. 2023/2024
6
Max ECTS
40
Overall hours
SSD
SECS-P/07
Language
Italian
Learning objectives
The learning objectives of the course aim to develop the knowledge on the operations management approaches, methods and tools adopted by the organizations of the health sector.
In particular, students will be introduced to:
· concepts, methods and tools related to operations and process management in the healthcare organizations;
· concepts, methods and tools of lean management for healthcare organizations;
· concepts, methods and tools of supply chain and logistics management in the healthcare organizations;
· concepts, methods and tools related to patient flow logistics in the healthcare organizations both inside hospital/acute settings and across acute and community care settings;
· knowledge on the application of operations and process management approaches through real healthcare business cases;
· knowledge and competence to adapt operations management during sanitary crisis
Expected learning outcomes
At the end of the course, the student will be able to:
· know the main methods and tools of operations and lean management in the healthcare organizations;
· apply tools for the analysis of the supply chain and the supplies flow reengineering.
· develop skills to understand and analyze patient flow logistics in the healthcare organizations both inside hospital/acute settings and across acute and community care settings.
· Know the organizational responsibilities and functions in charge of operations management in the healthcare organizations.
· Know the methods and tools to re-design patient flows both inside hospital/acute settings and across acute and community care settings.
· Know the main crisis management drivers for the healthcare organizations.


Further, through the learning work done with case studies, class discussion, individual and group presentation, assignment on distance, participants will develop autonomy of judgment, self-learning capability, and communication and presentation skills.
Single course

This course can be attended as a single course.

Course syllabus and organization

Single session

Responsible
Course syllabus
Through the course, the following topics will be presented and discussed with a specific attention to healthcare organizations:

· Operations management aims, methods and tools
· Lean management aims, methods and tools
· Analysis and design of patient flows in the Emergency Department
· Analysis and design of patient flows in the internal medicine department
· Analysis and design of hospital discharge process
· Analysis and design of surgical patient flows
· Analysis and design of outpatient flows
· Analysis and design of hospital-community care patient flows
· Analysis of a crisis operations management framework

Further info concerning the course content will be provided on https://ariel.unimi.it
Prerequisites for admission
Students should have preferably passed the following courese: "Governance, leadership e management del settore salute e delle aziende sanitarie" and "Strategia e performance management nelle aziende del settore salute".
Teaching methods
o Face-to-face lectures
o Case studies discussions (in-class or in distance)
o Oral presentations of individual/group assignments
o Guest speaker's talks (in-class or in distance)
Teaching Resources
Both attending and non attending students will use
o the instructors' slides;
o further scientific papers or chapters that will be promptly reported by instructors before or during the course.
Instructors will upload the slides and additional materials on https://ariel.unimi.it
Assessment methods and Criteria
Attending Students
· Written exam with open-ended questions (grade: 0-30/30) - 70%
· Group assignments (grade: 0-30/30) - 30%
· Class participation and individual assignments (from -1 to +3 points)
The final mark results from a weighted evaluation of written exam and group assignment, plus participation in case discussions and in all class activities. Written exam will be assessed according to the correctness of the contents, to the clarity of the explanation as well as to the capacity of critical analysis.

Non Attending students
· Written exam with open-ended questions (grade: 0-30/30)

Written exam will be assessed according to the correctness of the contents, to the clarity of the explanation as well as to the capacity of critical analysis.
SECS-P/07 - BUSINESS ADMINISTRATION AND ACCOUNTING STUDIES - University credits: 6
Lessons: 40 hours
Professor(s)
Reception:
Codice Team: 5xe0846
Reception:
Next consultation times are listed at the link below. Registration is required. The meetings will be on Teams platform.
Microsoft Teams platform