Groups Decision Making

Organisational life is characterised by interactions between actors engaged in making decisions, solving problems, building new knowledge. In healthcare settings conflicts of different interests can occur and cause negative effects on multiprofessional groups' performance and people's well-being, depending on the management methods.
Negotiation is an important tool for changing conflict into a constructive experience. It is a joint decision making process between different actors who perceive incompatibility of goals, needs, values and in order to cope, it requires complex cognitive, emotional and social dynamics.
The course aims to analyse the psychosocial factors affecting the negotiation process in healthcare settings and reaching an agreement.
Learning objectives are:
- to improve knowledge of the psychological theories about social conflicts and the cognitive,
emotional, social processes affecting conflict escalation;
- to develop the ability to analyse organisational conflicts among healthcare operators and in the patient-operator relationship;
- to understand the conditions that allow negotiations to be managed and mutually advantageous agreements to be built.

Undefined