Undergraduate and Postgraduate Student Ombudsman

AVVISO: Si informa che il servizio è temporaneamente sospeso sino alla data del 29 settembre 2022. Le eventuali segnalazioni pervenute in questo periodo saranno istruite subito dopo tale data in ordine di arrivo. 

The Undergraduate and Postgraduate Student Ombudsman is an institutional, impartial and independent figure, who is appointed by the Academic Senate on the proposal of the Rector to:

  • promote dialogue between students and the teaching staff;
  • monitor compliance with the Regulations;
  • receive complaints or reports and solicit improvement or protection measures, as required by Art. 35 of the University Statute and the Undergraduate and Postgraduate Student Ombudsman.
The tasks of the Ombudsman

The Ombudsman oversees compliance with regulations concerning students in every area of university life. His/Her duties are to:

  • examine students' complaints about acts and behaviours of groups, offices or individuals in breach of current regulations or the University Code of Ethics, protecting the injured party from possible retaliation;
  • work to settle any issues and communicate observations and conclusions to the competent body and the complainant;
  • monitor compliance with current regulations regarding teaching, the right to study and student careers.
When and how to contact the Ombudsman

You can contact the Student Ombudsman to report any administrative or educational issues, such as:

  • issues in administrative office procedures
  • missing or lacking services
  • anomalies in IT procedures
  • organisation of classes
  • assessment methods and criteria
  • difficulties in relations with the teaching staff.

To arrange a meeting with the Ombudsman, write to [email protected] .

How to contact the Ombudsman

You can arrange a meeting or report any problems by e-mail to:  [email protected].

Where possible, please use your institutional e-mail address ([email protected]) and note the subject programme of your report.