Microsoft Office 365 Education

Teams

Teams is the Microsoft space for distance learning.

If you have received an activity alert from Teams, access the service to participate.

To access, you must have already registered for Microsoft Office 365 Educational services.

Teams Support

If you have problems accessing the platform, write to supporto.office365@unimi.it from your Unimi email address.

The service is available Monday to Friday from 8:00 am to 6:00 pm.
Please state your institutional email address (name.surname@unimi.it / name.surname@studenti.unimi.it), if any, describe the problem accurately specifying the Team, lecturer, recording/lecture details, the function where the problem is found.

If possible, attach screenshots showing the problem.

For the purposes of performance, please download and install the Teams app  on your PC or mobile phone.

FAQs - Most common issues

As of Monday, September 14, 2020, you will access Teams, and all Microsoft Office 365 services using your University credentials, the same ones you use to login to Unimia and your Unimi email box. 

For information on how to recover or reset your password, see the page:   password management for students and graduates.

 

If University credentials are not accepted

Check that the Microsoft Teams application is updated to the latest version available (see relevant FAQ).

If you use the application software installed on your computer, pc, mac or smartphone, try to connect via web browser (we recommend using the Chrome web browser. If the Chrome web browser is already installed, it is better to clear the cache browser, following the instructions at the bottom of this FAQ).

Open Chrome > Clean the cache > Go to   www.office.com  > Enter your University credentials > Verify access, if positive, use Teams directly from the browser. 

Check that any application downloaded to your computer also works. 

If the application installed on your computer still does not work, try uninstalling the application, restarting the computer and reinstalling. 

If possible, check that the account does not work on other computers, smartphones or tablets, to understand if the problem is with the device you are using. 

Cleaning the cache in the Chrome web browser

  1. Open Chrome on your computer. 
  2. Click on the menu with the 3 vertical dots on the top right. 
  3. Click More Tools -> Clear Browsing Data. 
  4. Select a time interval at the top. To delete all data, select All. 
  5. Check the boxes: "Cookies and other site data" and "Cached images and files". 
  6. Click Cancel data. 

Please note that Chrome history and password, if any, will be deleted.
 
As the versions of the Chrome web browser are updated over time, the menus may differ slightly. Please refer to the manufacturer's guide for more information or changes.

The desktop app updates automatically (so you don't need to do this manually). However, you can check for updates by clicking on your profile picture at the top of the app and selecting Check for updates. 

The Web app, which is accessed from  http://www.office.com  using the chrome web browser, is always updated. 

Write to the lecturer on his institutional email, and ask them to add you manually to the Team using the "add members" function. 

If links are used, the Chrome web browser is recommended.

Check that the Microsoft Teams application is updated to the latest version available (see relevant FAQ).

The most compatible browser to date is Google Chrome, so we recommend installing Google Chrome on your device, even if you use the application to connect. 

There is a strong link between the Microsoft Teams application and the browser installed, as the application in some cases displays web pages in the web browser that is installed on your device. 

Check that the Microsoft Teams application is updated to the latest version available (see relevant FAQ).

If you are using a Macintosh computer, with the latest operating systems such as MacOs Mojave/Catalina, the webcam and microphone are not enabled for privacy reasons.  

Under the menu (apple) > system preferences > privacy > webcam you can enable Apps. Authorize Microsoft Teams to use the webcam and microphone. 

If Microsoft Teams is running or if your webcam or microphone is not enabled after you authorize the devices, you may need to restart your system. 

If you're using a Mac, you need to give Teams permission to record your computer screen before you can share it. 

  1. You will be prompted to grant permissions the first time you try to share your screen. Select Open System Preferences when prompted. 

    If you ignore the message, you can grant permissions at any time through the Apple menu > System Preferences > Security & Privacy. 
  2. Make sure that Microsoft Teams is selected in screen recording. 

See also the instructions posted to the official Microsoft portal. 

Check that the Microsoft Teams application is updated to the latest version available (see relevant FAQ).

Some students, on a random basis, can view the recordings with up to a 72-hour lag from the time they are made available in the Microsoft Teams channel or in Microsoft Stream. 

The timing is influenced by factors that cannot be controlled by the University, such as data traffic, the area from which users connect, the provider used.

Some students will therefore see the recordings after 3-5 hours, others after 10, and others still after 72 hours.

You may want to check the  Ariel platform   too, where many lecturers upload the recordings made using Microsoft Teams.  

We recommend installing the Chrome web browser on your device, as it is the most compatible. 

Check that the Microsoft Teams application is updated to the latest version available (see relevant FAQ).

Office 365 Education

Students and staff of the University of Milan can install all Microsoft Office 365 Education products for free, pursuant to the Microsoft licensing agreement for the education sector.

The products can be installed on up to 5 PCs or Macs and on other mobile devices, such as Windows, Android and iPad tablets.

Thanks to Office 365 Education, students and staff can download Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access applications for free (the latter two are only available for PC).

You can also use Office 365 products as web apps, without installing them on your computer.

If you already have Office 2010 Professional (or a later version), please do not install Office 365, due to potential compatibility conflicts.

These packages are already compatible with Office 365; therefore, it is better to register and install Microsoft Teams only.