Welcome Desk - Infostudenti
You can ask for the information you need by writing to the online Infostudenti service.
Access requires authentication: by logging in, you will be recognized by the system and will receive the answers you need in writing. Furthermore, the Infostudenti service allows you to send or receive documents and monitor the status of your request.
To access:
- if you are not yet registered, use the registration credentials on the UNIMI portal
- if you are already registered, use the credentials assigned by the University (@studenti.unimi.it)
- if you have graduated for some time and your credentials are no longer active, use the registration credentials on the UNIMI portal
International students
If you are not resident in Italy or have a foreign qualification, you can contact the Welcome Desk directly by writing to: international.students@unimi.it
To get information and telephone assistance you can contact the University call center.
From any landline, is active the free number 800 188 128
- From Italy:
199 188 128
Call costs:- from any landline in Italy amounts to the cost of a local call
- from mobile phone it depends on your telephone plan or line manager
- From abroad:
0039 056676357
the cost depends on the telephone company
Timetables
We answer Monday to Friday, from 9am to 5pm.
Toll-free number: 800 188 128 (fixed-line only)
Please note that, to protect your privacy, information regarding personal and career data is not provided over the phone but only by contacting the online Infostudenti service.
Notice
11 June 2020
Opening of Registrar offices
Registrar offices are open, by appointment only, in remote or in presence with the opening hours and modalities described in the page Student Desks - Locations and opening hours.
Remote appointment: when you book your appointment, please insert your telephone number and your Microsoft Teams account, the offices will contact you on the day and time reserved.
For further information on the addresses and timetables of the secretarial offices in the various teaching areas and locations, please see the dedicated section.
The University offers useful materials, printed or downloadable online:
- Vademecum and Guide to secretarial procedures: to help students with the main administrative procedures related to their university enrolment and career
- Welcome Desk Guide, in Italian or English, that helps International students to discover how to obtain the documents they need, and use all the services and opportunities offered by the University
See also the introduction to University services and life in the section Your first steps new student
Filing a complaint is one of several ways to get your voice heard by those who have the authority and competence to respond immediately and effectively, and to solve problems.A report on student complaints is regularly sent to the study programme boards, the Quality Assurance Board and the General Director.
Complaints must be submitted through an online procedure with separate forms for 4 macro areas of study.
